That's strange...
I deleted the one I had on my computer and downloaded the version on the site (the one you can get). I extracted it and it works just fine!
Download the file.
Extract the file (here miy be the catch - I have it in the C:\waxworks folder).
Run the WAX.BAT - a blue screen shoul appeare, followed by the Accolade screen and the Horror Soft screen - then the credits will roll.
When the manservent asks you for the ticket number press enter (without giving in any number) and you're ready to play!
If you use WinXP the game can freeze, so use either DOS, DOSBox or VDMSound.
I don't know what you're doing wrong, so if you want anybody to be able to help you, you'll have to provide more info.
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